Shipping policy

Thank you for supporting The Pass Photography Prints! We take great care to ensure your artwork arrives safely and on time. Below you’ll find everything you need to know about our shipping process.

 

🚚 Shipping Locations

We currently ship to:

  • Canada
  • United States
  • Select international destinations: Austria, Australia, Belgium, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Switzerland, Spain, South Sweden, Singapore, United Kingdom, United Arab Emirates.

 

⏱ Processing Time

All orders are made to order. Please allow:

  • 2–5 business days for processing and print production before shipping.

***Framed fine art paper and dibond products can take up to 14 days for frame processing and print production. Please expect to receive your order within 10 to 21 days specifically for framed fine art papers and dibonds.

Note: Processing may take longer during high-volume periods.

 

📬 Estimated Delivery Times

Location

Estimated Delivery

Canada

7–10 business days

United States

9–12 business days

International

14–31 business days

 

💰 Shipping Rates

Shipping is calculated at checkout based on your location and the size/format of your order.

✅ Free standard shipping within Canada on orders over $150 CAD.

 

📍 Local Pickup – Victoria, BC

We offer free local pickup from our print partner:

Artbox Printing
3388-C Douglas Street
Victoria, BC, V8Z 3L3
Please wait for a pickup notification before coming to collect your order.

 

📦 Packaging

All prints are securely packaged to prevent damage.

  • Unframed prints are shipped flat or rolled in a tube (depending on size).
  • Framed or mounted prints are packaged with protective wrapping and padding.

 

🔄 Shipping Issues or Delays

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible so we can help to rectify the error. 
📧 Email: alyx@thepassprints.com
We’ll do our best to resolve the issue quickly.

 

❗️Customs & Duties (International Orders)

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

 

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